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Privacy Policy

Last Updated: April 2026

GoodListen ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, mobile application, and related services (collectively, the "Service"). This policy is designed to comply with global privacy laws, including the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States.

1. Information We Collect

We collect the following types of information when you use the Service:

A. Information You Provide to Us

  • Account Information: Name, email address, password, and profile picture when you register.
  • User Content: Comments, reviews, playlists, followers, and social interactions within the app.
  • Communications: Any messages you send to us for support or feedback.

B. Information We Collect Automatically

  • Usage Data: Your interactions with the app, including podcasts listened to (listening history), session times, and features used.
  • Device Information: IP address, device type, operating system version, browser type, and mobile identifiers (like Apple IDFA or Google AdID, subject to your consent/App Tracking Transparency prompt).
  • Crash Logs: Diagnostic information to help us fix bugs and improve stability.

C. Information from Third Parties

  • If you link your account with third-party services (e.g., Apple, Google, or Facebook login), we will receive basic profile information from them subject to your privacy settings on those platforms.

2. How We Use Your Information

We use your data for the following legitimate business purposes:

  • Service Provision: To create and manage your account, stream audio content, and process transactions.
  • Social Features: To allow you to maintain a profile, follow other users, and share content.
  • Personalization: To recommend podcasts, episodes, and users based on your listening habits and preferences.
  • Improvement: To analyze usage trends, fix bugs, and optimize app performance.
  • Safety & Compliance: To monitor for abusive behavior, enforce our Terms of Service (such as our Zero-Tolerance policy against objectionable content), and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information under these specific circumstances:

  • Service Providers: We share data with trusted third parties who help us operate our Service, such as cloud hosting providers (e.g., AWS, GCP), analytics tools, and customer support platforms.
  • Legal Requirements: We may disclose your information if required by law, subpoena, or to protect the safety, rights, or property of us or others.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Rights (GDPR & CCPA)

Depending on where you live, such as the European Economic Area (EEA) or California, you have the following rights regarding your personal data:

  • Right to Access/Know: Request a copy of the personal data we hold about you.
  • Right to Deletion / "Right to be Forgotten": Request that we delete your account and personal data.
  • Right to Rectification: Update or correct inaccurate information.
  • Right to Object / Restrict Processing: Object to how we use your data, specifically for direct marketing.
  • Right to Data Portability: Request your data in a structured, commonly used machine-readable format.

To exercise these rights, please email us at contact@goodlisten.app.

5. Account Deletion (App Store Guidelines)

You can request to permanently delete your account and all associated personal data directly within the GoodListen app or website at any time by navigating to Settings > Account > Delete Account. Once initiated, your account and identifying data will be scheduled for permanent deletion and will be removed from our active servers within 30 days.

6. Data Transfers

We may transfer, store, and process your information in countries other than your own, such as the United States. When transferring data internationally, we ensure appropriate safeguards are adopted, such as Standard Contractual Clauses under the GDPR.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or under 16 in the EEA). We do not knowingly collect personal information from children without verified parental consent. If we learn that a child has provided us with personal information, we will delete it promptly.

8. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review it periodically.

9. Contact Us

For any privacy-related questions or if you wish to exercise your rights, please contact our Data Protection Officer (DPO) at:

Email: contact@goodlisten.app
Address: 5801 South Watterson Trail, Louisville, KY, 40291

(Our privacy team actively monitors this inbox and strives to respond within 48 hours.)